We are excited to announce a new addition to our property management services: a 24/7 online property management concierge designed to make requesting repairs faster, easier and more convenient for our tenants.
Integrated directly into our website (powered by Tapi), our new digital concierge means you no longer need to wait for office hours to report an issue. Whether it’s a leaky faucet on a Sunday afternoon or a heater concern late at night, you can submit your request whenever it suits you.
How our online concierge helps you:
○ Instant 24/7 reporting
Submit maintenance requests anytime, anywhere, from any device.
○ Smart troubleshooting
Our digital concierge guides you with tailored questions to accurately identify the issue, even suggesting quick fixes for simple problems on the spot.
○ Faster resolutions
Detailed information upfront gives our team and trusted contractors the exact context needed to handle your repairs as quickly as possible.
○ Real-time updates
Stay informed with clear tracking from the moment you lodge your request until the job is completed.
Reporting a problem is simple. The next time you need maintenance support:
○ Visit our website and click on Submit a Maintenance Request.
○ Follow the quick step-by-step prompts provided by our online concierge.
○ Track your request updates in real time.
We are always looking for ways to improve your renting experience. This new concierge service is our latest step toward making property maintenance effortless for you.
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