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COVID-19 Lockdown – August 2021

By Kyrenia Blanshard

As we find ourselves in another lockdown, we wanted to explain how we have adapted our work processes to ensure we are compliant with the current Government guidelines and keeping everyone in our community safe.

Please find below a summary of how we can continue to work with our clients and the community.

Private Inspections (Sales & Lettings)
When arranging or conducting private appointments for open homes, for both sales and lettings, our agents will undertake the following:

  • As a condition of entry, we require attendees to indicate that they are not ill, self-isolating or under quarantine.
  • Masks must be worn at all times
  • Single appointments of one attendee (in addition to one agent) must provide their details at the time of making the appointment.
  • Must sign-in using the NSW Government QR Code check-in
  • Arrange with the owner to prepare the property for contactless inspections. Have draws, pantries and wardrobes open and ready to view. Open as many doors and windows as possible to minimise the need for attendees to do the same.  Attendees will be asked to refrain from touching anything inside the property.
  • Arrange to have all surfaces of the home, including benchtops and door handles, wiped down with cleaning products.
  • Have hand sanitiser available at the entry of the property. 
  • Observe ‘social distancing’ protocols of staying 1.5m away from others wherever possible. 
  • Limit inspection times, allowing 15-30 minutes for people to peruse the property.

Please note: we will only show rental properties if they are vacant.

Virtual Inspections (Sales & Lettings)
We are offering virtual inspections over this period, which allow a personalised property viewing experience without any of the risks that exist with face-to-face contact. There are a variety of online platforms we can use to do this with buyers and renters, for both residential and commercial property. If you would like more information or would like to book a virtual inspection of a property, please reach out to the relevant agent.

Appraisals for (Sales & Lettings)
We are offering appraisals over this period, if you would like to book an appraisal, you can do so here:

Signing of Contracts
All our clients, whether you are leasing a property, exchanging on a sale or re-signing agency agreements we can do so electronically.

Online/Virtual Auctions
As we are currently unable to run onsite auctions or in-room auctions, we can and have successfully run virtual auctions.

To register for an upcoming online auction, please contact the relevant agent for the property so they can provide you with the necessary information to register.

>> You can view our online auctions LIVE – click here

Property Marketing
If clients are happy to proceed, we will ensure all safety measures are taken to continue to produce marketing materials (photos, floorplans, styling).

Pre-Settlement Inspections
Pre-settlement inspections will proceed but in line with NSW Government guidelines, only one party is to attend.


Routine Inspections
These are now conducted virtually with the tenant. The tenant is sent a link with instructions on how to complete the report and include photos. Our team will then review the comments and photos, complete the report and send to our loandlords as normal. There is another option where the tenant is asked to walk through the property with us over a video call and provide any photos of the property after the call if required.

Vacate Inspections
Our Property Managers will continue to complete vacate inspections for the bond refund. This process is slightly different where keys are returned in a contacless manner and the inspection is completed by the Agent only. We are still obliged to invite your tenant to the inspection so in these instances we will do this over a video call.

In end of lease situations, our maintenance team will now only commence work once the current tenant has vacated the property. This will minimise our team’s and preferred tradesman’s risk.

Ingoing Inspections
Ingoing inspections will continue and tenants can move in as usual. Our team is able to provide all paperwork digitally and can offer key handover services with one tenant, or keys can be arranged for collection by lockbox.

For the moment, only urgent maintenance jobs will be managed and they must be contactless. Please contact our team via this online form or call them on 8969 4141.

Contact us – click here for all our contact details

If you have any other questions or concerns, please call or email us!

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